EXCHANGE & REFUND POLICY

At Gül Boutique, we want you to be happy with your order.

Eligible products may be returned or exchanged in accordance with our policy and applicable consumer protection requirements.

Product Condition

Returned or exchanged products must be:

• Unused and unworn.
• Unwashed.
• Undamaged.
• In their original condition.
• Returned with the original packaging and tags, where applicable.

Defective or Incorrect Products

If you receive an item that is defective, damaged, or different from your order, please contact us as soon as possible so we can assist you.

Exchange & Return Shipping

Additional shipping fees may apply to regular returns or exchanges.

If the issue is caused by an incorrect or defective product received from Gül Boutique, the case will be handled according to the applicable consumer rights.

Refunds

After receiving and inspecting the returned item, approved refund amounts will be processed.

For cash-on-delivery orders, refunds may be transferred through InstaPay or a mobile wallet.

Refund processing may take up to 3 days depending on the payment method and processing requirements.